ThinkE Refund Policy
Effective October 22, 2026
ThinkE Free costs nothing, so there is nothing to refund. This policy covers what you pay for: a ThinkE Premium licence and a renewal of its updates. It repeats section 5 of the Terms of Use, which govern if the two ever differ.
30 days' money back
- You may ask for a full refund within 30 days of a purchase or a renewal. No reason is needed.
- Ask from the app, in Settings → Licence → Request a refund, or write to support@thinke.ai with the email address you bought with.
- A refund ends the licence or the renewal it paid for. ThinkE then runs as ThinkE Free: your files stay on your computer and are not affected.
- After 30 days there is no refund.
How the money comes back
| Where you bought | How it is refunded |
|---|---|
| Outside Brazil, through Stripe | we refund the payment through Stripe, to the card or account you paid with |
| In Brazil, through Eduzz | through Eduzz's own refund request, which the app opens for you; Eduzz returns the Pix or the card payment, instalments included |
Your bank or card issuer decides how many days the money takes to show on your statement.
Your rights
This guarantee adds to your rights under the law where you live. It is longer than the European Union's 14-day right of withdrawal and the 7-day right of withdrawal of Brazil's Consumer Protection Code.